Austrian Airlines
Austrian Airlines is the flagship carrier of Austria, with headquarters in Vienna, which is also the airline’s main hub at Vienna International Airport. Vienna International prides itself on the ability of passengers to change flights quickly and easily. Airport personnel promise that a passenger should never have to spend more than 30 minutes waiting for a connecting flight. There are plenty of lounges and cafes at Vienna International Airport for those passengers who do have to wait to board connecting flights.
Austrian Airlines was founded in 1957 and serves 117 travel destinations with its major focus on Eastern Europe and the Middle East. Many of the flights to Eastern Europe and the Middle East are handled by a subsidiary of Austrian Airlines called Tyrolean. Austrian Airlines has over 8,500 employees. The airline is a member of the Star Alliance and the Austrian Airlines Group. The Star Alliance is the largest airline alliance in the world with 24 members. The airline operates a flight that consists of planes built by Airbus and Boeing.
Austrian Airlines is a member of the frequent flyer program called Miles & More. This is the largest frequent flyer program in Europe, with over 15 million members, and Miles & More is used by 13 European airlines. The program allows its members to earn and redeem frequent flyer miles on all member airlines as well as the airlines that are members of the Star Alliance.
Austrian Airlines is a leader in airline safety, beginning with armed monitoring of its flights in 1981. At least two undercover sky marshals are on each Austrian Airlines flight. Austrian Airlines staff, especially its pilots and flight attendants, receives frequent safety training with a special focus on in flight safety and technology.
Much as the Vienna airport offers singular efficiency in transferring passengers between flights in 30 minutes or less, Austrian Airlines offers outstanding customer service. Completely revamping its customer service program in 2006, Austrian Airlines added dozens of new features, ranging from new passenger lounges to free snack service in economy to all-inclusive customer care for passengers on the ground. Calling their new program a success, Austrian Airlines proudly points to multiple industry surveys giving them top rankings in customer service and quality.
The airline is operating under new management as of February 2009. Dr. Peter Malanik and Dr. Andreas Bierwirth were appointed as the airline’s chief executive officers with equal rights. The airline’s board of directors hopes the new management team can strength the airline as it continues to face declining passenger totals in the wake of the global economic crisis. Austrian Airlines carried 10.7 million passengers in 2008, down from 2007, and the airline expects a further decrease in passenger totals in 2009. To help combat this expected decrease, Austrian Airlines plans to add four new flights a week to Amman, Jordan in May 2009, keeping with its focus on serving the Middle East.
